{"id":3091,"date":"2026-07-31T07:46:25","date_gmt":"2026-07-31T07:46:25","guid":{"rendered":"https:\/\/zenodistribution.com\/?page_id=3091"},"modified":"2026-08-03T14:28:50","modified_gmt":"2026-08-03T14:28:50","slug":"politique-de-livraison","status":"publish","type":"page","link":"https:\/\/zenodistribution.com\/en\/politique-de-livraison\/","title":{"rendered":"Politique de livraison"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3091\" class=\"elementor elementor-3091\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33efe42 e-con e-atomic-element e-flexbox-base e-3195340\" data-id=\"33efe42\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"33efe42\">\n    \t\t<div class=\"elementor-element elementor-element-bfc17b2 elementor-widget elementor-widget-text-editor\" data-id=\"bfc17b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"padding: 20px 0; font-family: 'Segoe UI',Arial,sans-serif; font-size: 17px; line-height: 1.75; color: #333333;\"><h1 style=\"font-size: 2rem; font-weight: 800; color: #ff3c1a; text-align: center; margin: 0 0 6px 0;\">Politique de livraison<\/h1><p style=\"text-align: center; font-size: 0.88rem; color: #888; margin: 0 0 40px 0;\">\u00a0<\/p><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><p style=\"margin: 0 0 16px 0;\">Chez <strong>Zeno Distribution<\/strong>, nous mettons tout en \u0153uvre pour vous livrer vos climatiseurs dans les meilleurs d\u00e9lais et en parfait \u00e9tat. Voici toutes les informations relatives \u00e0 nos modes de livraison, d\u00e9lais et zones desservies.<\/p><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">1. Zones de livraison<\/h2><ul style=\"display: flex; flex-wrap: wrap; gap: 8px; padding: 0; list-style: none; margin: 0 0 16px 0;\"><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Belgique<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">France<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Luxembourg<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Pays-Bas<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Allemagne<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Espagne<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Italie<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Et autres pays UE<\/li><\/ul><div style=\"background: #fff8e1; border-left: 4px solid #f59e0b; border-radius: 6px; padding: 16px 20px; margin: 12px 0 18px 0;\"><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong>Note :<\/strong> nous ne livrons pas actuellement sur les \u00eeles sans liaison continentale ni hors Union europ\u00e9enne. Pour toute demande sp\u00e9cifique, contactez-nous avant de passer commande.<\/p><\/div><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">2. Nos modes de livraison<\/h2><div style=\"display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin: 16px 0 24px 0;\"><div style=\"border-radius: 10px; padding: 20px; background: #fff0ec; border-top: 4px solid #ff3c1a; display: flex; flex-direction: column; gap: 8px;\"><span style=\"font-size: 1.6rem; line-height: 1;\">\ud83d\ude9a<\/span><br \/><strong style=\"display: block; color: #ff3c1a; font-size: 1rem;\">Belgique<\/strong><p style=\"font-size: 0.87rem; color: #555; margin: 0; flex: 1;\">Livraison en Belgique en 3 \u00e0 5 jours ouvr\u00e9s.<\/p><p><span style=\"display: inline-block; background: #ff3c1a; color: #fff; font-size: 0.78rem; font-weight: bold; padding: 3px 12px; border-radius: 20px; align-self: flex-start;\">GRATUIT<\/span><\/p><\/div><div style=\"border-radius: 10px; padding: 20px; background: #fff0ec; border-top: 4px solid #ff3c1a; display: flex; flex-direction: column; gap: 8px;\"><span style=\"font-size: 1.6rem; line-height: 1;\">\ud83c\udf0d<\/span><br \/><strong style=\"display: block; color: #ff3c1a; font-size: 1rem;\">Europe (hors Belgique)<\/strong><p style=\"font-size: 0.87rem; color: #555; margin: 0; flex: 1;\">Livraison dans le reste de l&rsquo;Union europ\u00e9enne en 3 \u00e0 5 jours ouvr\u00e9s.<\/p><p><span style=\"display: inline-block; background: #ff3c1a; color: #fff; font-size: 0.78rem; font-weight: bold; padding: 3px 12px; border-radius: 20px; align-self: flex-start;\">GRATUIT<\/span><\/p><\/div><\/div><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">3. Tableau r\u00e9capitulatif<\/h2><table style=\"width: 100%; border-collapse: collapse; margin: 0 0 20px 0; font-size: 0.95rem;\"><thead><tr style=\"background: #ff3c1a; color: #fff;\"><th style=\"padding: 10px 14px; text-align: left;\">Zone<\/th><th style=\"padding: 10px 14px; text-align: left;\">D\u00e9lai<\/th><th style=\"padding: 10px 14px; text-align: left;\">Tarif<\/th><\/tr><\/thead><tbody><tr><td style=\"padding: 10px 14px; border-bottom: 1px solid #ffc9ba; vertical-align: top;\">Belgique<\/td><td style=\"padding: 10px 14px; border-bottom: 1px solid #ffc9ba; vertical-align: top;\"><strong>3 \u00e0 5 jours ouvr\u00e9s<\/strong><\/td><td style=\"padding: 10px 14px; border-bottom: 1px solid #ffc9ba; vertical-align: top;\"><strong style=\"color: #ff3c1a;\">Gratuit<\/strong><\/td><\/tr><tr style=\"background: #fff0ec;\"><td style=\"padding: 10px 14px; border-bottom: 1px solid #ffc9ba; vertical-align: top;\">Europe (UE, hors Belgique)<\/td><td style=\"padding: 10px 14px; border-bottom: 1px solid #ffc9ba; vertical-align: top;\"><strong>3 \u00e0 5 jours ouvr\u00e9s<\/strong><\/td><td style=\"padding: 10px 14px; border-bottom: 1px solid #ffc9ba; vertical-align: top;\"><strong style=\"color: #ff3c1a;\">Gratuit<\/strong><\/td><\/tr><\/tbody><\/table><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">4. Traitement et exp\u00e9dition<\/h2><p style=\"margin: 0 0 12px 0;\">Les d\u00e9lais de livraison courent \u00e0 partir de la <strong>confirmation de votre paiement<\/strong>. Toute commande pass\u00e9e avant 14h un jour ouvr\u00e9 est pr\u00e9par\u00e9e et exp\u00e9di\u00e9e le jour m\u00eame. Les commandes pass\u00e9es apr\u00e8s 14h ou un jour non ouvr\u00e9 sont trait\u00e9es le prochain jour ouvr\u00e9.<\/p><div style=\"background: #fff0ec; border-left: 4px solid #ff3c1a; border-radius: 6px; padding: 16px 20px; margin: 12px 0 18px 0;\"><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">Commande avant 14h :<\/strong> exp\u00e9dition le jour m\u00eame<\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">Commande apr\u00e8s 14h :<\/strong> exp\u00e9dition le lendemain ouvr\u00e9<\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">Week-end et jours f\u00e9ri\u00e9s :<\/strong> traitement le prochain jour ouvr\u00e9<\/p><\/div><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">5. Suivi de commande<\/h2><p style=\"margin: 0 0 12px 0;\">D\u00e8s l&rsquo;exp\u00e9dition de votre colis, vous recevez par e-mail un <strong>num\u00e9ro de suivi<\/strong> vous permettant de localiser votre colis en temps r\u00e9el sur le site du transporteur. Vous pouvez \u00e9galement consulter le statut de votre commande depuis votre espace client.<\/p><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">6. R\u00e9ception du colis<\/h2><p style=\"margin: 0 0 12px 0;\">\u00c0 la r\u00e9ception de votre commande, nous vous demandons de :<\/p><ul style=\"list-style: none; padding: 0; margin: 0 0 12px 0;\"><li style=\"display: flex; align-items: flex-start; gap: 14px; margin-bottom: 14px;\"><div style=\"background: #ff3c1a; color: #fff; font-weight: bold; font-size: 0.85rem; min-width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px;\">1<\/div><p><strong>V\u00e9rifier l&rsquo;\u00e9tat de l&#8217;emballage<\/strong> avant de signer le bon de livraison. En cas de dommages visibles (colis \u00e9cras\u00e9, d\u00e9chir\u00e9), refusez le colis ou notez explicitement les r\u00e9serves sur le bon du transporteur.<\/p><\/li><li style=\"display: flex; align-items: flex-start; gap: 14px; margin-bottom: 14px;\"><div style=\"background: #ff3c1a; color: #fff; font-weight: bold; font-size: 0.85rem; min-width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px;\">2<\/div><p><strong>Contr\u00f4ler le contenu<\/strong> d\u00e8s l&rsquo;ouverture du colis. V\u00e9rifiez que tous les accessoires et documents sont pr\u00e9sents.<\/p><\/li><li style=\"display: flex; align-items: flex-start; gap: 14px; margin-bottom: 14px;\"><div style=\"background: #ff3c1a; color: #fff; font-weight: bold; font-size: 0.85rem; min-width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px;\">3<\/div><p><strong>Nous signaler tout probl\u00e8me<\/strong> dans les <strong>48 heures<\/strong> suivant la r\u00e9ception en nous envoyant des photos de l&rsquo;appareil et de l&#8217;emballage.<\/p><\/li><\/ul><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">7. Retard ou probl\u00e8me de livraison<\/h2><p style=\"margin: 0 0 12px 0;\">En cas de retard significatif par rapport au d\u00e9lai annonc\u00e9 ou de colis non re\u00e7u, contactez-nous rapidement. Nous engagerons une enqu\u00eate aupr\u00e8s du transporteur et vous tiendrons inform\u00e9 \u00e0 chaque \u00e9tape.<\/p><div style=\"background: #fff8e1; border-left: 4px solid #f59e0b; border-radius: 6px; padding: 16px 20px; margin: 12px 0 18px 0;\"><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong>Important :<\/strong> en cas de colis d\u00e9clar\u00e9 livr\u00e9 mais non re\u00e7u, signalez-le dans les <strong>5 jours ouvr\u00e9s<\/strong> suivant la date de livraison indiqu\u00e9e par le transporteur. Pass\u00e9 ce d\u00e9lai, une r\u00e9clamation aupr\u00e8s du transporteur pourrait \u00eatre irrecevable.<\/p><\/div><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">8. Contact<\/h2><div style=\"background: #fff0ec; border-left: 4px solid #ff3c1a; border-radius: 6px; padding: 16px 20px; margin: 12px 0 18px 0;\"><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">Zeno Distribution<\/strong><\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\">Gentsesteenweg 94, 8530 Harelbeke, Belgique<\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">E-mail :<\/strong> <a style=\"color: #ff3c1a; text-decoration: underline;\" href=\"mailto:contact@zenodistribution.com\">contact@zenodistribution.com<\/a><\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">T\u00e9l\u00e9phone :<\/strong> <a href=\"tel:+32470453356\">+31 6 37861526<\/a><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de livraison \u00a0 Chez Zeno Distribution, nous mettons tout en \u0153uvre pour vous livrer vos climatiseurs dans les meilleurs d\u00e9lais et en parfait \u00e9tat. Voici toutes les informations relatives \u00e0 nos modes de livraison, d\u00e9lais et zones desservies. 1. Zones de livraison Belgique France Luxembourg Pays-Bas Allemagne Espagne Italie Et autres pays UE Note [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3091","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de livraison - zenodistribution.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zenodistribution.com\/en\/politique-de-livraison\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de livraison - zenodistribution.com\" \/>\n<meta property=\"og:description\" content=\"Politique de livraison \u00a0 Chez Zeno Distribution, nous mettons tout en \u0153uvre pour vous livrer vos climatiseurs dans les meilleurs d\u00e9lais et en parfait \u00e9tat. Voici toutes les informations relatives \u00e0 nos modes de livraison, d\u00e9lais et zones desservies. 1. 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Voici toutes les informations relatives \u00e0 nos modes de livraison, d\u00e9lais et zones desservies. 1. 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