{"id":3093,"date":"2026-07-31T07:46:50","date_gmt":"2026-07-31T07:46:50","guid":{"rendered":"https:\/\/zenodistribution.com\/?page_id=3093"},"modified":"2026-08-03T14:30:25","modified_gmt":"2026-08-03T14:30:25","slug":"politique-de-retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/zenodistribution.com\/en\/politique-de-retour-et-remboursement\/","title":{"rendered":"Politique de retour et remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3093\" class=\"elementor elementor-3093\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5257cfe e-con e-atomic-element e-flexbox-base e-a64a144\" data-id=\"5257cfe\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5257cfe\">\n    \t\t<div class=\"elementor-element elementor-element-6d4f9ad elementor-widget elementor-widget-text-editor\" data-id=\"6d4f9ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"padding: 20px 0; font-family: 'Segoe UI',Arial,sans-serif; font-size: 17px; line-height: 1.75; color: #333333;\"><h1 style=\"font-size: 2rem; font-weight: 800; color: #ff3c1a; text-align: center; margin: 0 0 6px 0;\">Politique de retour et de remboursement<\/h1><p style=\"text-align: center; font-size: 0.88rem; color: #888; margin: 0 0 40px 0;\">\u00a0<\/p><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><p style=\"margin: 0 0 16px 0;\">Votre satisfaction est au c\u0153ur de nos engagements chez <strong>Zeno Distribution<\/strong>. Si pour quelque raison que ce soit vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre achat, notre politique de retour vous garantit une solution simple, rapide et transparente, dans le strict respect de la l\u00e9gislation belge en vigueur (Code de droit \u00e9conomique, Livre VI).<\/p><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">1. D\u00e9lai de retour<\/h2><p style=\"margin: 0 0 12px 0;\">Zeno Distribution vous offre un d\u00e9lai de retour de <strong>30 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de votre commande. Ce d\u00e9lai est volontairement sup\u00e9rieur au minimum l\u00e9gal de 14 jours pr\u00e9vu par la loi, afin de vous laisser tout le temps n\u00e9cessaire pour tester votre appareil dans vos conditions r\u00e9elles d&rsquo;utilisation.<\/p><div style=\"background: #fff0ec; border-left: 4px solid #ff3c1a; border-radius: 6px; padding: 16px 20px; margin: 12px 0 18px 0;\"><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">D\u00e9lai l\u00e9gal :<\/strong> 14 jours (Code de droit \u00e9conomique)<\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">Notre d\u00e9lai :<\/strong> <span style=\"color: #ff3c1a; font-weight: bold;\">30 jours<\/span> \u2014 aucune justification requise<\/p><\/div><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">2. Conditions de retour<\/h2><p style=\"margin: 0 0 12px 0;\">Pour \u00eatre accept\u00e9, l&rsquo;article retourn\u00e9 doit imp\u00e9rativement \u00eatre :<\/p><ul style=\"padding-left: 22px; margin: 0 0 12px 0;\"><li style=\"margin-bottom: 8px;\">Dans son <strong>\u00e9tat d&rsquo;origine<\/strong> \u2014 non utilis\u00e9 ou tr\u00e8s peu utilis\u00e9, sans rayure ni dommage visible ;<\/li><li style=\"margin-bottom: 8px;\">Dans son <strong>emballage d&rsquo;origine<\/strong>, non d\u00e9grad\u00e9 et complet ;<\/li><li style=\"margin-bottom: 8px;\">Accompagn\u00e9 de tous ses <strong>accessoires, c\u00e2bles, t\u00e9l\u00e9commandes et notices<\/strong> ;<\/li><li style=\"margin-bottom: 8px;\">Accompagn\u00e9 d&rsquo;une <strong>preuve d&rsquo;achat<\/strong> (facture ou e-mail de confirmation de commande).<\/li><\/ul><div style=\"background: #fff8e1; border-left: 4px solid #f59e0b; border-radius: 6px; padding: 16px 20px; margin: 12px 0 18px 0;\"><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong>Attention :<\/strong> tout article retourn\u00e9 incomplet, endommag\u00e9 par l&rsquo;acheteur ou dans un emballage d\u00e9grad\u00e9 pourra \u00eatre refus\u00e9 ou faire l&rsquo;objet d&rsquo;une d\u00e9cote sur le montant rembours\u00e9.<\/p><\/div><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">3. Articles non retournables<\/h2><p style=\"margin: 0 0 12px 0;\">Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, certains articles ne peuvent pas faire l&rsquo;objet d&rsquo;un retour :<\/p><ul style=\"display: flex; flex-wrap: wrap; gap: 8px; padding: 0; list-style: none; margin: 0 0 16px 0;\"><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Climatiseur install\u00e9 et mis en service<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Produit descell\u00e9 ou ouvert (hygi\u00e8ne)<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Article endommag\u00e9 par l&rsquo;acheteur<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Emballage d&rsquo;origine absent<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Retour hors d\u00e9lai des 30 jours<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Consommables (filtres, gaz r\u00e9frig\u00e9rant\u2026)<\/li><li style=\"background: #fff0ec; color: #ff3c1a; font-size: 0.88rem; font-weight: 600; padding: 5px 14px; border-radius: 20px; margin: 0; border: 1px solid #ffc9ba;\">Produits sur mesure ou personnalis\u00e9s<\/li><\/ul><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">4. Proc\u00e9dure de retour<\/h2><ul style=\"list-style: none; padding: 0; margin: 0 0 12px 0;\"><li style=\"display: flex; align-items: flex-start; gap: 14px; margin-bottom: 16px;\"><div style=\"background: #ff3c1a; color: #fff; font-weight: bold; font-size: 0.85rem; min-width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px;\">1<\/div><p><strong>Contactez notre service client<\/strong> par e-mail \u00e0 <a style=\"color: #ff3c1a; text-decoration: underline;\" href=\"mailto:contact@zenodistribution.com\">contact@zenodistribution.com<\/a> en pr\u00e9cisant votre num\u00e9ro de commande, l&rsquo;article concern\u00e9 et le motif du retour.<\/p><\/li><li style=\"display: flex; align-items: flex-start; gap: 14px; margin-bottom: 16px;\"><div style=\"background: #ff3c1a; color: #fff; font-weight: bold; font-size: 0.85rem; min-width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px;\">2<\/div><p><strong>Recevez les instructions<\/strong> de retour sous <strong>48h ouvr\u00e9es<\/strong> : adresse de retour, bon de retour \u00e0 imprimer et consignes d&#8217;emballage.<\/p><\/li><li style=\"display: flex; align-items: flex-start; gap: 14px; margin-bottom: 16px;\"><div style=\"background: #ff3c1a; color: #fff; font-weight: bold; font-size: 0.85rem; min-width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px;\">3<\/div><p><strong>Emballez soigneusement l&rsquo;appareil<\/strong> dans son emballage d&rsquo;origine avec tous les accessoires, la notice et la preuve d&rsquo;achat.<\/p><\/li><li style=\"display: flex; align-items: flex-start; gap: 14px; margin-bottom: 16px;\"><div style=\"background: #ff3c1a; color: #fff; font-weight: bold; font-size: 0.85rem; min-width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px;\">4<\/div><p><strong>Exp\u00e9diez le colis<\/strong> avec un service de suivi et d&rsquo;assurance. Conservez pr\u00e9cieusement votre preuve d&rsquo;envoi jusqu&rsquo;\u00e0 r\u00e9ception du remboursement.<\/p><\/li><li style=\"display: flex; align-items: flex-start; gap: 14px; margin-bottom: 16px;\"><div style=\"background: #ff3c1a; color: #fff; font-weight: bold; font-size: 0.85rem; min-width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px;\">5<\/div><p><strong>Remboursement d\u00e9clench\u00e9<\/strong> d\u00e8s r\u00e9ception et v\u00e9rification de l&rsquo;article retourn\u00e9 dans les d\u00e9lais indiqu\u00e9s ci-dessous.<\/p><\/li><\/ul><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">5. Frais de retour<\/h2><p style=\"margin: 0 0 12px 0;\">Sauf erreur imputable \u00e0 Zeno Distribution (mauvais article exp\u00e9di\u00e9, produit d\u00e9fectueux \u00e0 r\u00e9ception), les <strong>frais de retour sont \u00e0 votre charge<\/strong>. Nous vous recommandons d&rsquo;utiliser un service de transport avec suivi et assurance, notamment pour les appareils volumineux ou de valeur \u00e9lev\u00e9e.<\/p><p style=\"margin: 0 0 12px 0;\">Si le retour est d\u00fb \u00e0 notre erreur ou \u00e0 un d\u00e9faut constat\u00e9 \u00e0 la livraison, Zeno Distribution prend int\u00e9gralement en charge les frais de retour.<\/p><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">6. Remboursement<\/h2><p style=\"margin: 0 0 12px 0;\">Le remboursement est effectu\u00e9 dans un d\u00e9lai de <strong>5 \u00e0 30 jours ouvr\u00e9s<\/strong> apr\u00e8s r\u00e9ception et contr\u00f4le de l&rsquo;article retourn\u00e9, via le <strong>m\u00eame moyen de paiement<\/strong> utilis\u00e9 lors de l&rsquo;achat.<\/p><div style=\"background: #fff0ec; border-left: 4px solid #ff3c1a; border-radius: 6px; padding: 16px 20px; margin: 12px 0 18px 0;\"><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">D\u00e9lai :<\/strong> 5 \u00e0 30 jours ouvr\u00e9s apr\u00e8s r\u00e9ception et contr\u00f4le<\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">Moyen :<\/strong> identique au paiement initial<\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">Montant :<\/strong> prix de l&rsquo;article + frais de livraison standard initiaux (Code de droit \u00e9conomique, Livre VI)<\/p><\/div><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">7. Produits d\u00e9fectueux ou non conformes<\/h2><p style=\"margin: 0 0 12px 0;\">Vous avez re\u00e7u un appareil endommag\u00e9, non conforme \u00e0 votre commande ou pr\u00e9sentant un d\u00e9faut de fabrication ? Contactez-nous dans les <strong>48 heures<\/strong> suivant la r\u00e9ception :<\/p><div style=\"background: #fff0ec; border-left: 4px solid #ff3c1a; border-radius: 6px; padding: 16px 20px; margin: 12px 0 18px 0;\"><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">E-mail :<\/strong> <a style=\"color: #ff3c1a; text-decoration: underline;\" href=\"mailto:contact@zenodistribution.com\">contact@zenodistribution.com<\/a><\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">T\u00e9l\u00e9phone :<\/strong> <a href=\"tel:+32470453356\">+31 6 37861526<\/a><\/p><\/div><p style=\"margin: 0 0 12px 0;\">Merci de joindre des photos claires de l&rsquo;appareil et de son emballage, ainsi que votre num\u00e9ro de commande. Nous vous proposerons au choix un <strong>remplacement<\/strong> ou un <strong>remboursement int\u00e9gral<\/strong>, avec prise en charge compl\u00e8te des frais de retour.<\/p><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">8. Garanties l\u00e9gales<\/h2><p style=\"margin: 0 0 12px 0;\">Ind\u00e9pendamment de notre politique de retour, vous b\u00e9n\u00e9ficiez des garanties l\u00e9gales suivantes :<\/p><ul style=\"padding-left: 22px; margin: 0 0 12px 0;\"><li style=\"margin-bottom: 8px;\"><strong>Garantie l\u00e9gale de conformit\u00e9 (2 ans)<\/strong> \u2014 Code de droit \u00e9conomique, Livre VI : l&rsquo;appareil doit \u00eatre conforme \u00e0 votre commande et fonctionner normalement.<\/li><li style=\"margin-bottom: 8px;\"><strong>Garantie contre les vices cach\u00e9s<\/strong> \u2014 Code civil belge : protection contre les d\u00e9fauts non apparents au moment de l&rsquo;achat rendant l&rsquo;article impropre \u00e0 l&rsquo;usage.<\/li><\/ul><hr style=\"border: none; border-top: 1px solid #ffc9ba; margin: 32px 0;\" \/><h2 style=\"font-size: 1.5rem; font-weight: bold; color: #ff3c1a; margin: 36px 0 12px 0; border-left: 4px solid #ff3c1a; padding-left: 14px;\">9. Contact<\/h2><div style=\"background: #fff0ec; border-left: 4px solid #ff3c1a; border-radius: 6px; padding: 16px 20px; margin: 12px 0 18px 0;\"><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">Zeno Distribution<\/strong><\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\">Gentsesteenweg 94, 8530 Harelbeke, Belgique<\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">E-mail :<\/strong> <a style=\"color: #ff3c1a; text-decoration: underline;\" href=\"mailto:contact@zenodistribution.com\">contact@zenodistribution.com<\/a><\/p><p style=\"margin: 4px 0; font-size: 1.15rem;\"><strong style=\"color: #ff3c1a;\">T\u00e9l\u00e9phone :<\/strong> <a href=\"tel:+32470453356\">+31 6 37861526<\/a><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de retour et de remboursement \u00a0 Votre satisfaction est au c\u0153ur de nos engagements chez Zeno Distribution. Si pour quelque raison que ce soit vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre achat, notre politique de retour vous garantit une solution simple, rapide et transparente, dans le strict respect de la l\u00e9gislation belge en vigueur [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3093","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour et remboursement - zenodistribution.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zenodistribution.com\/en\/politique-de-retour-et-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et remboursement - zenodistribution.com\" \/>\n<meta property=\"og:description\" content=\"Politique de retour et de remboursement \u00a0 Votre satisfaction est au c\u0153ur de nos engagements chez Zeno Distribution. 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